There’s only so much regular staff meetings and annual performance appraisals can do to help each of your employees understand their role better, and savvy business leaders and managers know that the key to streamlining their operations is to clearly map out the roles and responsibilities of each cog in the wheel.
Called “process mapping”, this doesn’t only serve your business objectives, but it also empowers each and every employee to truly own and grow in their position. In its most basic form, a process map is a visual representation of your company’s workflow – and clearly communicates the various processes involved.
In recent years, process mapping has become increasingly sophisticated – with software such as Aris and Visio on offer – but in many cases, it’s actually made things more complicated, instead of more clear.
This is because a successful process map is dependent on providing a vivid visual language, clear context and humanisation – which can only be achieved by a people-driven mapping process filled with interaction and background relevant to your business. The solution lies in a sound and proven methodology that takes all the elements of your business environment into account.
It also lies in allowing your employees to help identify the various processes – and their roles in these processes. From identifying their inputs and outputs, to what is involved in each of their business activities and functions, they will quickly populate the various key elements on the process map. From there, the next step is to outline the following for each step: what is happening, where is it happening, when is it happening, who is doing it and which inputs and outputs are involved in the particular step.
Added to that, an efficient methodology would clearly show the negative impact of not sticking to the outlines and objectives of the process map – while highlighting possible risk areas in your operations. A well-prepared process map encourages increased employee involvement, creativity and innovation and problem solving. What’s more – it’s an interactive, visual representation of procedures, which is infinitely more preferable than tedious, long-winded written procedures.