ERP System Update – A Smooth Process – Case Study post image

ERP System Update – A Smooth Process – Case Study

The largest gases and welding company in sub-Saharan Africa

Challenge

ERP systems form the backbone of many businesses. When an ERP system is out of date or unsupported, a business can be placed at risk. Trainiac’s client found themselves having to update their ERP system as their system was no longer viable. ERP systems are not as easy to change as unplugging one and plugging in another. The client needed all directly affected employees and all indirectly affected employees up-skilled and confident on the new system in a short space of time.

Approach

Trainiac’s approach was three fold. The first step was to design content for a road show, we wanted to depict the client’s world, and the effect the new ERP system would have on the business. The road show was one day and had two purposes. The first was to introduce the new system and its benefits and the second was to gain support for the new system and relieve the pressure on the keystroke trainers. The road show presentation was also designed as a complete digital solution for employees who could not attend. The second step was to design a basket of methodologies to be used with the keystroke training. This created a golden thread between the road show, keystroke training and implementation into the business. Through these teaching methods, learners created the link between the keystroke training and their role within the business. Learners could then see the importance of process and implementing the processes correctly. The final step was to use the designed material and show how the new system and processes would affect the customer. It was vital that the client maintained a customer centric environment.

Result

Trainiac designed a solution that was rolled out to 3 000 employees at 100 locations countrywide. The solution was rolled out to senior and junior levels of learners in the same training sessions. Trainiac designed the material in such a way that facilitators were able to adapt to feedback from the business. The keystroke element of the training was crucial to the success of the ERP system and as such needed to be supported by the additional training. The solution was designed so that it complimented the keystroke training and relieved some of the pressure placed on those trainers. This three-fold approach enabled the training to be rolled out effectively in the time required.

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