Creating a Global Community – Case Study post image

Global Logistics Business with Head Office in USA

Challenge

An international logistics company approached Trainiac to design their global induction programme. The company was finding that it was difficult to create a consistent message when each region designed their own induction. The story was always told in a slightly different way and the nuances that made each region different were emphasised rather than the similarities which made them one company. The client decided that Trainiac would be the preferred supplier as they had worked together locally. The client had one main challenge to overcome in the design of a global induction – a language one. As Trainiac creates learning solutions using visuals, the client would not need to translate the material into all the languages spoken in the business. Read more…

Making Complex Processes Simple – Case Study post image

The local launch of an International cellar company

Challenge

Trainiac’s client had in excess of 300 processes that they needed to teach to hundreds of employees. The company was concerned that 300 processes did not align with the fun culture they were known for. The client’s process definitions team had spent hundreds of hours defining the processes that were extremely detailed. These process maps would be intimidating to the average employee. The client was faced with another challenge in that their processes were not finalised and would change post the training. Read more…

Touchpoint Mapping Case Study post image

Highly rated International airline

Challenge

In order to offer the best service to your customers, a company needs to understand what their customers’ value. The airline analyzed their customers’ experience and defined the different touchpoints where customers interact with the company as well as what the customers valued at each touchpoint.

Trainiac was then approached to help them visualise the customer’s journey, the touchpoints and what was valued at each touchpoint. The touchpoints identified were online booking, check-in, security, waiting lounge, boarding, flight, arrival and baggage claim. Read more…

Vacancies at Trainiac post image

While we do not have any specific openings at this time, we are always keen to hear from talented and spirited people who think they have something to offer in the following roles:
Read more…

The joys of being safe post image

An accident is an unplanned and uncontrollable act caused by unsafe actions and conditions… this is a definition I learned back in my high school days in the science lab, which by now are many, many moons ago. Every year before we got started on anything the first chapter we went over even before we were issued with text books was on safety.

Safety is a very vital element in any working environment; ask any 14year old from my old high school and they would be able to tell you that, it is also imperative that any organisation has safety provisions in case anything happens.

Safety training can be made fun! With practical examples in play, the employees get to forge strong team bonds. Employees also become comfortable with one another in addition to the lessons learned at a safety training session they can be used anywhere at any time and could possibly save a life. The level of severe injuries can also be reduced greatly and a lot of money can be saved in costing the company less in repairs and/or medical expenses. Read more…