Touchpoint Mapping Case Study post image

Highly rated International airline

Challenge

In order to offer the best service to your customers, a company needs to understand what their customers’ value. The airline analyzed their customers’ experience and defined the different touchpoints where customers interact with the company as well as what the customers valued at each touchpoint.

Trainiac was then approached to help them visualise the customer’s journey, the touchpoints and what was valued at each touchpoint. The touchpoints identified were online booking, check-in, security, waiting lounge, boarding, flight, arrival and baggage claim. Read more…

Vacancies at Trainiac post image

While we do not have any specific openings at this time, we are always keen to hear from talented and spirited people who think they have something to offer in the following roles:
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Produced textbooks relate to scholarly compositions which happen to be sent out or intended for submission as they definitely incorporate a set of elucidated or empty sheets crafted from ink, document products or a variety of products, affixed in unison to hinge at a particular side. Read more…

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